Athlete FAQ — PaceTrack
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Athlete FAQ

Short answers to common questions. A detailed description of every section is in the athlete guide. Are you a coach? See the coach FAQ.

🚀 Registration and linking to your coach

Do I need to register to use PaceTrack at all?▾

If your coach only tracks your payments — no: reminders and the "I have paid" button work via email. Registration unlocks your personal account: a calendar with your training plan, watch sync, workout ratings, analytics, the feed and the coach directory. The form is at athlete-register.php.

My coach already tracks my payments (I get payment emails) — how do I register and end up with that coach?▾

Register with the same email address the payment emails arrive at. Your account is linked to your card in the coach's base automatically by email match — nothing else to connect. If you have cards with several coaches under that email, all of them get linked.

I registered with a different email and I can't see my coach — how do I fix it?▾

Auto-linking only works when the emails match. Ask your coach to put the email you registered with into your card and send the invitation again — or find your coach in the "Coaches" directory and send a request: once the coach accepts it, the link appears.

My coach sent me an invitation email — what happens via the link?▾

The link opens a registration form with your name and email already filled in — you only choose a password. After registration your account is immediately linked to your card with that coach. This is the most reliable way to "end up with your coach" without email mix-ups.

Can I sign in with Google or Yandex?▾

Yes — both for registration and sign-in. With Google/Yandex no separate password is needed and your email is confirmed automatically. Your sign-in method is shown in your profile.

The email confirmation didn't arrive — what should I do?▾

Check your spam folder. You can resend the email from the confirmation page (at most once every 2 minutes); the link in the email is valid for 24 hours. You cannot sign in until your email is confirmed.

I have several coaches (e.g. running and swimming) — will all of them get linked?▾

Yes. At registration, every card with your email is linked. You can add a new coach at any time through the directory — existing links are not affected. Each coach only sees their own work with you; data is never shared between coaches.

The email in my profile can't be changed — what should I do?▾

Your email is your account login and can't be changed from the profile. Write to admin@pacetrack.ru — we'll help move your account to a new address.

I don't have a coach — can I use the platform on my own?▾

Yes, fully: your own calendar, AI-built macro plan and weekly plan, analytics, gear, the feed. You can pick a coach later in the directory — with your first request your record is transferred to the chosen coach, and your plan and history are preserved.

Can I become a coach while staying an athlete?▾

Yes. Your profile has a "Coach cabinet" block — the "Enable coach cabinet" button creates a coach account with the same email and password (or Google/Yandex sign-in). The athlete cabinet stays, and the profile menu gets an "As coach" / "As athlete" switcher; at sign-in the platform opens the mode you used last. If you no longer need the coach cabinet, it can be deleted separately — your athlete cabinet, workouts and integrations are preserved.

⌚ Devices and workout uploads

Which devices and services can I connect?▾

Workouts: Garmin Connect, Polar Flow, Strava, Wahoo, Suunto, COROS and Intervals.icu (which also brings in Amazfit, Huawei and other watches, see the question below). From Apple Watch — directly in the PaceTrack Athlete app via HealthKit, without Strava. Recovery and sleep come from WHOOP, Garmin, Polar and Intervals.icu. Plus manual .fit uploads and recording a workout in the app. Services are connected on the Connections page; PaceTrack never sees your passwords — you sign in on their side, except for COROS (see the COROS question).

Where should I start — which service to connect first?▾

The "native" service of your watch: Garmin → Garmin Connect, Polar → Polar Flow, Wahoo → Wahoo, Suunto → Suunto, COROS → COROS. That way you get the most complete data (heart rate, laps, power).

Why does connecting Strava or Wahoo ask me to turn on a VPN?▾

Only for the moment of authorization — Strava and Wahoo block sign-in from some Russian IP addresses. Turn on a VPN, sign in, and you can switch it off right away: ongoing workout sync works as usual without it.

How is connecting COROS different from the other services?▾

COROS has no separate sign-in page — you enter your COROS email and password directly on the connect card in PaceTrack, and they're stored encrypted so the system can sync workouts in the background. One COROS account can only be connected to one PaceTrack account.

I connected a service — when will the first workout appear, and does history come along?▾

Garmin and Polar sync automatically roughly every 15 minutes; COROS, Wahoo and Suunto sync via a background check. Each service page has a "Sync" button for an immediate check, and re-syncing doesn't create duplicates. History: Polar only provides the last 30 days, Strava the last 14 days on first connection; move older workouts over as .fit files.

My watch isn't supported — how do I add a workout?▾

The most direct path is the PaceTrack Athlete app: record on the phone (GPS, pace, sensor HR) or, with an Apple Watch, turn on HealthKit sync. Otherwise export a .fit file from your watch's service and upload it on the "Apps" page (several at once is fine; duplicates are flagged automatically). Without any file — enter the distance and time through the workout rating (see the next question).

My workout didn't record on the watch (or I have no watch) — how do I log it?▾

Through the same workout rating form. Open the plan for that day in the calendar — if the workout wasn't planned, add it yourself: "+" in the day cell → a sport (a past date works too). Then ⋮ menu → "⭐ Rate workout": enter the final distance and/or time, RPE and wellness, and click "Save". As soon as the rating has km or time, the plan gets an actual workout labeled "Logged without a watch": the day counts as done, the kilometres go into the weekly summary, analytics and gear mileage, RPE together with the time goes into your load, and your coach sees the rating. Such a workout has no track, heart rate or zones. If the watch recording turns up later, upload the .fit or wait for the sync: the real workout replaces the manual one and your rating is kept. If the recording is accurate, clear the km and time in the rating — otherwise they keep replacing the watch data in the weekly summary.

I have an Amazfit or Huawei watch — can I connect it?▾

Not directly, but through Intervals.icu, a free third-party service: sign up there, connect your watch to it (Amazfit through your Zepp account, Huawei by turning on Health Service Kit in the Huawei Health app), and then connect Intervals.icu to PaceTrack on the Connections page — workouts, sleep and resting heart rate then arrive in PaceTrack automatically. A step-by-step guide is in the athlete guide, in the Intervals.icu section.

Is there a phone app?▾

Yes — PaceTrack Athlete: on iPhone in the App Store, on Android on Google Play. The app has today's plan, GPS workout recording, workout rating, chat with your coach, workout analysis and Apple Watch uploads via HealthKit. Building plans, the macro plan and the structure builder stay on the website. You sign in with the same account as on the website.

Can I import my training history from past years?▾

Yes — by manually uploading .fit files: export them from Garmin Connect / Polar Flow and drag them into the upload area. Manual upload has no age limit.

What syncs besides workouts?▾

Wellness metrics: recovery (readiness for load), sleep, resting heart rate and daily strain — from WHOOP, Garmin, Polar or Intervals.icu. They show up in the calendar cells, in the How you're doing today block on the home page and on the Recovery tab in analytics. With two or more sources a switch lets you choose whose data to show. Your own sense of sleep, feeling, stress and soreness can go into the wellbeing diary (see Condition and progress).

I accidentally deleted a workout — can I get it back?▾

No, deletion is irreversible. If the workout was synced from Garmin or Polar, export its .fit file from that service and upload it manually — it will reappear.

Who can see my data, and how do I delete my account?▾

Workouts and payments are visible only to you and your coach/club; workouts become public only if you make them public. Account deletion is in your profile: a confirmation link arrives by email (valid 24 hours); after confirmation your workouts, plans and service connections are removed irreversibly.

📣 Feed and community

How do my workouts get into the feed?▾

First enable your public profile in the profile: set a username and switch on "Profile open". Then either "Workouts public by default" (every new workout goes straight to the feed) or make individual workouts public manually. The feed lives at /athlete/feed.php.

How do I hide a specific workout or protect my privacy?▾

Visibility is switched off on the workout page itself. Additionally, in the profile: "Trim GPS near start/finish" hides the beginning and end of the route (so your home isn't shown), "Follow requests require approval" makes follows opt-in, and "Public statistics" controls whether your career totals are visible.

Can I show my coach's assignment and my own workout report in the feed?▾

Yes, if you want to — two separate toggles in your profile: "Show coach's assignment in the public feed" (the coach's assignment text) and "Show athlete report in the public feed" (your RPE, wellness, and written report). Both are off by default; once enabled, the matching blocks appear collapsed under the workout in the feed — expand them by clicking.

What are respects and follows?▾

A respect (🤍) is the like on a workout in the feed; you get notified about respects. Follows let you see other athletes' public workouts in the "Following" tab; you can follow from search or from a public profile at pacetrack.ru/athletes/<name>.

How do I find athletes near me?▾

The "Search" section, "Nearby" tab: pick one of your GPS workouts — the system finds athletes whose tracks crossed yours in time and place. Works only for GPS workouts and only among open profiles.

How do I share a workout with someone who has no PaceTrack account?▾

The "Share" block on the workout page creates a public link pacetrack.ru/s/… — three levels of detail (numbers only / with route map / full with splits), a "Hide my name" option and a "Download PNG" button. Careful: the map levels show start and finish points without trimming.

I'm already on Strava — why would I need the PaceTrack feed?▾

Honest answer: the PaceTrack feed doesn't replace Strava — it complements the training process, keeping plan, fact, ratings and the social side in one place. Unique here: "Nearby" search by track intersection and the link to your training plan.

How do I join a club?▾

Clubs are listed in the "Coaches" directory as a separate section — send a request just as you would to an individual coach. Once accepted, you become a club athlete: any of its coaches can work with you.

👥 Athlete groups

What are athlete groups, and how are they different from a club?▾

A group is your own crew of athletes: a running crew, a club section, friends getting ready for a race together. Inside there are an announcement board, chats, a shared feed of participants’ workouts, a 4-week volume table, the group’s own events and challenges. The section is Community → Groups. A club has coaches and payment tracking, while a group runs on its own: the coach sees neither your groups nor their feed and chats. More on the For groups page.

How do I find a group and join it?▾

Community → Groups → the Find a group tab: the catalog of public groups with a search by name, the number of participants and the 4-week volume. Then it depends on the group: Open — the Join button; By request — Request to join, and the founder or a moderator accepts it; Invite only — you need an invitation from a participant. Private groups aren’t listed — people get into them by invitation or a direct link.

Who can create a group, and how much does it cost?▾

An athlete with a connected watch — Garmin, Polar, Suunto, COROS, Wahoo or Apple Watch through the PaceTrack Athlete app — and at least four watch workouts of 30 minutes or longer: this keeps spam out. The first group is free, the second costs 200 UE, the third and every next one 500 UE one-off from your account. The name and description are checked automatically, usually in under a minute, and the money is charged only after the check. Links, phone numbers and contacts aren’t allowed in the description. A new group is created private — you make it public in Settings.

Who will see my workouts if I join a group?▾

Only the group’s participants — and only if you share your workouts with them: the checkbox is on by default when you join, and you can turn sharing off at any time (My workouts are visible to the group on the group page) — past workouts disappear too. A single workout can be hidden from all groups: the Show in group feeds checkbox in the Visibility block on the workout page, or the ⋯ menu on its card in the group feed. The coach and guests don’t see the group feed, and there are no likes or comments there. In a public group everyone sees your name, weekly volume and pace over 4 weeks; if your profile is private, you are shown simply as “Participant”.

How do I invite a friend to a group?▾

The Invite button in the group header — any participant can invite. By email: if your friend has an account, the invitation appears in their Groups and arrives by email; if not, they sign up from the link in the email and land in the group straight away. By link: a one-time link valid for 14 days lets one person in without approval — copy it right away, it isn’t shown a second time.

How do I manage my group: make it public, hand it over, close it?▾

The Settings section on the group page (only the founder sees it): the logo and the group text, Private or Public, how people join and the participant limit, Hand over the group, Archive (the group closes, the history stays, and you can restore it at any time) and Delete the group. Moderators are appointed on the Participants tab via the ⋯ menu. The creation fee isn’t refunded on archiving, deleting or handing over.

How do I leave a group?▾

The ⋯ menu in the group header → Leave the group. The founder first hands the group over to another participant (Settings → Hand over and leave); if they are the only one in the group, the group can only be deleted.

Can a group run its own challenge?▾

Yes. The founder and moderators create it on the group’s Events tab with the Create a challenge button: the form is the same as a coach’s — the type (Total distance, Beat yourself (personal record) or Streak (consecutive days)), goal, dates, sports, teams and prize tiers. A group challenge is free. Only the group’s members can take part, and each one joins the challenge themselves with the Join button. Someone outside the group sees the group’s button on the challenge page: Join the group, Apply to the group or The group is invitation only.

📊 Fitness and progress

What analytics are available?▾

The Analytics section has four tabs: Load & risk (volumes, sRPE, ACWR, the PMC form chart, Monotony & Strain), Form & efficiency (EF, best efforts, records, Riegel race prediction, decoupling), Plan & compliance, and Recovery (watch or WHOOP data and wellbeing diary charts — the tab appears when there is any of these). Period: 4/12/26 weeks, by sport.

What are training zones and how do I set them up?▾

The "Training zones" page: heart-rate and pace zones for running (Z1–Z5), separate cycling HR and power zones (as % of FTP) plus FTP itself. Set them manually, calculate from reference values (max HR, LTHR, threshold pace) or import from Garmin Connect. Zones are used in structured workouts and load calculations.

How do I rate a workout after I've done it?▾

You can rate a workout for today or any past day. The "Rate workout" window opens from the calendar (⋮ menu on the card → "⭐ Rate workout", or click the card → "⭐ Rate"), from the workout page ("Rate workout" button in the "Athlete rating" block), from the home page ("Rate in calendar" button in the "Workout data" block) and from the PaceTrack Athlete app. Set the difficulty (RPE 0–10) and wellness, correct the final distance and time if needed, pick your gear and write a report — for running workouts, follow-up questions help. Click "Save": your coach sees the rating right away, and the AI coach reviews the workout only after it. Details are in the athlete guide, section 5.5 “Rating a Workout”.

Why should I set RPE and rate workouts?▾

Your RPE ratings (0–10) fuel the analytics: sRPE, ACWR and the "Fitness & load" chart (CTL/ATL/TSB) are computed from them. Without ratings those charts stay empty even when the kilometres are recorded. Plus your coach sees your feeling and report — that's their feedback loop.

How do I change or remove a workout rating?▾

Open "⭐ Rate workout" again: clicking the selected RPE or feeling again clears the choice, the km/time fields can be emptied — then save. Only the athlete can change or delete a rating; the coach cannot.

What do WHOOP metrics (Recovery, Sleep) give me?▾

Recovery and sleep appear in the calendar in the morning after your night's sleep cycle. The "Recovery" tab in analytics shows HRV and resting heart rate against a baseline: a deviation of more than 10% is highlighted as an early fatigue signal — earlier than you'd notice it in pace or feel.

How do I know whether I'm making progress?▾

Watch multi-week trends, not single numbers. Runners: EF (pace ÷ HR — rises as aerobic fitness improves), threshold pace, best segments and the Riegel prediction. Cyclists: with FTP set — power-based TSS and normalized power. In general: CTL on the PMC chart grows when you train consistently.

Is training load (TSS) calculated?▾

Yes. For cycling workouts with a power meter and FTP set — exact power-based TSS; without power — hrTSS from heart-rate zones and Banister TRIMP (requires HR data, LTHR and sex in the profile). Weekly totals and trends are in analytics.

What is the wellbeing diary and why keep it?▾

A 20-second daily note: the Wellbeing diary menu item or the How you're doing today block on the home page. You score sleep, overall feeling, everyday stress and muscle soreness from 1 to 5 and, if you like, add hours of sleep, mood, nutrition, weight, Sick / Injured flags and a note. You can log today and up to 30 days back, and everything saves by itself. The diary page shows 30-day charts with a band for your usual range, and analytics has charts on the Recovery tab. It helps your coach ease the load in time. To keep it up, turn on the reminder: profile → Notifications → Diary reminder.

Who can see my wellbeing diary?▾

You decide: profile → Profile tab → Wellbeing diary card, with a Coaches checkbox for each metric. By default coaches see sleep, feeling, stress, soreness and the Sick / Injured flags; mood, nutrition, weight and the day note stay with you. One setting covers all your coaches. Your AI assistant sees the whole diary, your coach's AI only what is open to coaches, and third-party apps only if you allowed it separately when connecting them. The same card lets you delete all entries.

🗓️ Self-coached planning

How do I build a race preparation plan from scratch?▾

The "Macro plan" button in the calendar header (available to self-coached athletes): choose the sport, race date and format, target time — the AI builds a week-by-week plan with phases, volumes and focus points. The plan can be edited, rebuilt and archived. Important: an AI plan is a recommendation, not a prescription; increase load gradually, and for long distances consider having a professional coach review the plan.

How does the macro plan differ from the weekly plan?▾

The macro plan is the "season map": preparation phases and target volumes for every week up to the race. The weekly plan is concrete workouts by day. They're linked: the "Week plan" page shows a "From the macro plan for this week" block with targets and a comparison against what you've actually entered.

The AI built a plan — can I edit it?▾

Yes, everything is editable: macro plan weeks, any workouts. AI rebuilds take your free-form comments into account ("was sick for a week", "add more long runs"). Review the result before accepting — the AI speeds up the work but isn't responsible for it.

How do I quickly assemble a training week?▾

The "Week plan" page from the calendar: 7 day cards. You can drop a plan file (.txt/.md) — the AI splits it across days; paste the assignment text; recalculate distance/time from the description; run the AI "Plan check". With an active macro plan, the AI assistant works in two steps: week structure, then the full plan.

Can I see my workouts in Google or Apple Calendar?▾

Yes, with a calendar subscription: profile → Integrations tab → External calendar → Connect an external calendar (the 📅 Add to my calendar button in the calendar header leads there too). Then click Add to Google Calendar or Add to Apple / Outlook; for Outlook.com, paste the link by hand. The calendar gets published workouts from 14 days back to 60 days ahead, races, and events you signed up for. It updates by itself, usually every few hours. The link is private: don't publish it, and if it leaks, click Reset link.

How do I send a workout to my watch or bike computer?▾

Running and cycling plans have a structure builder: steps with heart-rate/pace zone targets, for cycling power (W, % FTP or zone) and cadence, repeat blocks, and step notes (shown on the watch screen). You can assemble a workout with the palette buttons (warm-up, step, repeats, cool-down) or from a text description. Sending: Garmin for running and cycling, COROS and Suunto for running, Wahoo (ELEMNT) for cycling, plus a zwo file for Zwift. After you edit the structure the workout has to be sent again; a badge on the card shows it. To Apple Watch (iOS 17 or later) workouts are sent by the PaceTrack Athlete app on iPhone: turn on “Workouts on Apple Watch” in your profile and structured workouts for the next 7 days appear in the Workout app on your watch, updating on their own when your coach changes them. Or use the “Send to Apple Watch” button on a workout.

Are cycling and triathlon supported?▾

Yes. The macro plan switches by tabs: running (5K — marathon), cycling (gran fondo, group race, time trial, stage race or peak fitness; volume in hours, optional FTP and TSS) and triathlon (sprint / Olympic / half / full distance — one plan covering swim, bike and run; creating it archives your active running and cycling plans).

Are there workout templates?▾

The template library is a coach tool. In your own calendar, use copying for repeat workouts: drag with Shift to create a copy, or "Copy to clipboard" to move a workout or a whole day to any date.

I missed a week due to illness — what do I do with the plan?▾

Don't try to "catch up" on what you missed — that's a classic road to overload. Mark the sick days in the calendar: "+" on a day → Unavailable → I can’t train with the reason Illness; your coach sees the mark and gets a notification, and workouts on those days get a ⚠. In the wellbeing diary you can set the Sick flag. If you plan yourself, drag the workouts to other days, and with an active macro plan rebuild it through AI with a note ("missed a week due to illness") — the plan recalculates volumes from where you are now. Return to load gradually and watch how you feel.

How do I mark days when I can't train?▾

In the calendar, click "+" on the day → Unavailable. Choose I can’t train or I can train with limits (then tick the sports you can do), the from and to dates (up to 180 days), a reason — vacation, business trip, illness, injury, family — and a comment. The calendar shows a "⛔ Not training" or "◐ Only …" strip, and your coaches get a notification. Workouts on those days aren't deleted — your coach decides what to do with them; conflicting ones get a ⚠. You can edit the mark, drag it to other days or delete it. Your coach can set one too, and then you get the notification.

How is the "AI Assistant" in the menu different from AI-built macro plans and weekly plans?▾

The AI Assistant (/ai-chat.php) is a separate free-form chat: ask it about your calendar, zones, macro plan, recovery or wellbeing diary, and it pulls in the data itself. When you ask, it can mark unavailable days (after you agree), log scores in your wellbeing diary and write to your coach in chat. It can't publish or change your coach's plan — building and rebuilding the macro plan and the weekly plan remain separate tools on their own pages. Answers are paid in UE from your account (see the next question).

What are UE and what are they spent on?▾

UE is PaceTrack’s internal currency for paid features: 1 UE = 1 ₽. It is spent on AI Assistant answers (by actual usage), on the AI tools for self-planning, on the PaceTrack Bot AI coach (a fixed weekly fee) and on creating a second or later athlete group. The first time you open your account you get 100 UE free. Top-ups go through YooMoney, there is a promo code field, and the history of charges is on the same page. Working with a human coach through PaceTrack doesn’t spend UE: you pay your coach directly.

👟 Gear and mileage

How do I add running shoes or a bike?▾

The Gear section (the Training ▾ menu or the profile menu): add running shoes, spikes, a bike, a trainer, a wetsuit — or create your own type. Each item has a starting mileage and thresholds for replacement and service.

Can I import gear from Garmin?▾

Yes — the "From Garmin" button in the section header: tick the items you want and import. It's a one-time copy; already imported items are flagged and skipped.

How is mileage counted?▾

Automatically from actual workouts: the GPS track distance, or your rating's distance if there's no track. Set a "default" item per sport — it's assigned to new workouts automatically; you can change the pair on any workout page.

My shoes already had mileage before PaceTrack — how do I count it?▾

Enter the starting mileage when creating (or editing) the item — it's added to the kilometres accumulated in PaceTrack.

Can one workout be split between two pairs of shoes?▾

Yes, for running: on the workout page the distance can be split into segments between several pairs — each pair is credited proportionally.

Can I assign gear in advance, on a planned workout?▾

Yes: the ⋮ menu on a plan card in the calendar has a "Gear" item — set what you'll wear. This doesn't count as editing the plan (your coach won't see the 👤 icon).

When does the "time to replace" warning arrive?▾

When the threshold you set for the item is reached (replacement and service thresholds are separate). Notifications arrive in the notification feed; channels (push, Telegram) are configured in the profile.

How do I track bike maintenance (chain, service)?▾

Each item has a service log: record completed service (e.g. a chain replacement) — the "since last service" mileage resets and counts again towards the next threshold.

Retired shoes — how do I remove them without losing history?▾

Retire the item — it disappears from active selection, but its mileage and history are preserved. You can bring it back at any time.

🤝 Working with a coach

What does my coach see of my data?▾

Your calendar, actual workouts, ratings (RPE, feeling, reports), wellness metrics, zones, gear (view only), unavailability marks, your payment history with them and, from the wellbeing diary, only the metrics you opened to coaches. Each coach sees only their own link with you — data isn't mixed between different coaches. Access appears only after a confirmed link or after your request is accepted.

Can I edit a plan my coach set?▾

By default — yes: edit, move, copy and delete any plans in your calendar. The coach can lock edits — a single workout, a week or the whole plan (🔒 icon). Watch sync and workout rating keep working under a lock; the coach sees a 👤 icon on workouts you've changed.

How do I pay my coach?▾

Money goes to the coach directly (bank transfer, card — whatever you agree on). When a reminder arrives — pay using the details in the email and press "I have paid" (in the email or in your account); the coach confirms receipt. Payment history is on the dashboard.

How do I communicate with my coach?▾

Chat: rich text and photos, voice messages with automatic transcription, reactions, quotes, pinned messages. For online workout reviews there are built-in video calls — no third-party services. If you speak different languages, enable auto-translation in the profile.

What are the follow-up questions after a running workout?▾

When rating a running workout, the system asks short questions (where you ran, how many reps you completed, etc.) and turns your answers into a report draft — faster than writing from scratch. Answering is optional; disable them in the profile ("Ask follow-up questions…") or ask your coach to disable them just for you.

Does my coach react to my workout rating somehow?▾

Yes — once you leave your own rating, your coach can give their own score (0–10) with a comment on that same workout's page. You'll see it there too, read-only — only the coach can change it. When the coach rates or updates their rating, you get a notification in the feed on the site, by email, push, or Telegram — channels are configured in notification settings (all on by default).

What is the "Automatic Rating" on the workout page?▾

If the workout is linked to a plan with a text assignment, the "Generate analysis" button runs an AI comparison of the assignment against what you actually did, showing an "Assignment match" score (0–10) with a short breakdown. It's a reference tool — unrelated to and doesn't replace the coach's rating.

Why can't I see the "Macro plan"?▾

When you work with a coach, the macro plan is visible only if the coach has enabled access for you — and then in view-only mode. If you train on your own, the macro plan is fully available: create, edit, rebuild.

How do I stop working with a coach?▾

In your profile, "My coaches" section — the unlink button next to a confirmed link. Your workouts, plans and history stay with you; the coach loses access to your calendar.

Which notifications will I get?▾

A morning summary of today's workouts (the hour is adjustable, 08:00 by default), a weekly-plan-ready message, your coach's chat messages, reminders to rate workouts and a notice when your coach rates one, unavailability marks your coach set, a reminder to fill in the wellbeing diary (if turned on), and event and challenge updates — in the on-site feed, by email, browser push and Telegram (the bot is connected in your profile). Channels for each type are in the notification settings.

🎟️ Events and challenges

How do I sign up for a group session or a coach's webinar?▾

The Community ▾ → Events item: the Available tab has events from your coaches and clubs, My registrations — where you've signed up, All events — the open catalog /events. On the event page click Register — with an account your registration is confirmed at once. Taking part through PaceTrack is free; discuss any payment with the organizer. You can cancel on your registration page if the organizer allows it and the cancellation deadline hasn't passed.

How do I join an online event?▾

The Join button appears on your registration page 30 minutes before the start — the PaceTrack room opens right in the browser, nothing to install. If the organizer uses their own service, the link comes after you register, by email and on the same page. You can add the event to your calendar with a button on the registration page; with an external calendar connected, registrations get there on their own.

What are challenges and how do I take part?▾

A challenge is a competition on top of your usual workouts: cover a distance over a period, beat your personal record or keep a streak of training days, also as a club team. You don't enter anything separately — the same workouts from your watch or files count. The catalog is Community ▾ → All challenges (/challenges), your entries are in My challenges. On a challenge page click Join or Apply, depending on the organizer's rules. Details are in the challenges guide.

How do I build a team in a challenge and invite friends?▾

If the organizer chose open teams: join the challenge, then in the Teams block on its page type a name and click Create — you are the captain. You get an 8-character team code; it is also in My challenges with a Copy button. A friend enters the code in the Team invite code field and clicks Join — if they aren’t a participant yet, the code joins them to the challenge too. A team result is the sum of its members’ results; a team below the organizer’s minimum size gets no place and no prize. A group founder or moderator can enter the whole group as one team with Take part as a group. Details and examples are in the challenges guide.

🔎 Finding a coach

How do I choose a coach or a club?▾

The directory is the Help ▾ → Coaches item (/athlete/coaches.php): clubs and individual coaches with photos and descriptions (specialisation, experience, ways of working). Open a card with Details and click Submit request. The PaceTrack Bot AI coach is there too (see the next question).

Can I train with an AI coach?▾

Yes — PaceTrack Bot in the coach directory: a virtual AI coach, and it says so openly. It accepts your request at once, gets to know you in chat, builds a weekly plan, reviews every workout after you rate it and rebuilds the week if something goes wrong. Before a race it sends a preparation brief 4–7 days out and a race plan 2 days out, based on your form and the weather forecast. It supports running, cycling and triathlon, and you can combine it with a human coach for another sport. The first week is free, then a fixed weekly fee in UE (the exact amount is in the bot’s first message). It isn’t a doctor: with pain or injury it removes the load and suggests seeing a specialist.

What happens after I send a request?▾

The coach gets a notification and accepts or declines the request in their panel. Until accepted, your calendar and data are not visible to them; the status is "Request sent". Coach not responding? Message them in chat (available right after sending) or cancel the request and choose another coach.

Can I talk to a coach before starting?▾

Yes — the "Chat with coach" button appears right after you send a request, before it's confirmed. Discuss the format, price and goals before the coach accepts.

How much do coaching services cost, and who do I pay?▾

The coach sets their own price — discuss it directly (e.g. in chat). You pay the coach using their payment details.

Will a new request affect my current coaches?▾

No — links are independent: you can have a main coach plus, say, a swim coach or a club in parallel. If you trained on your own, your record is transferred to the chosen coach with the first request — plan and history are preserved.

Didn't find your answer?

Check the athlete guide or create a ticket in support.